is a default shipping address?
You may have specified more than one shipping address in your
account information. The default shipping address is the address to which
your order will be shipped unless you select another shipping address for
is a default credit card?
You may have specified more than one credit card in your
account information. The default credit card is the card that will be charged
with the value of your order unless you select another credit card to be
charged for this order.
I have more than one billing address?
No. You cannot have more than one billing address. But you can
change your billing address by editing it.
I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want. If you live in the USA, the sales tax
levied on a customer depends on the tax jurisdiction he comes under. For
instance, if you purchase items for use in the State of California, USA, you
would be charged California Sales Tax. If you live outside the USA, the taxes
you pay depend on the country you live in. The tax zones are the various
jurisdictions under which you could fall.
can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details
of your account are displayed. Click on the Add New Shipping Address button
to add a new shipping address.
I delete an address from my address list?
No. You cannot delete any address but you could change it by
do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your
account are displayed. Click on the Edit button below the address that has to
How do I
check the status of my order?
To check the status of an order, click on the Order Status
link. If you know your order number and the type of transaction (orders, quotations
or return orders), enter it and click on the Submit button. To view multiple
orders, enter the purchase order number if provided by you or select the
display type from the drop-down list and specify the desired period. All the
orders you have placed with us (both through the web and through other means)
are listed. Click on the order number whose status you want to check. The
order details are displayed along with the tracking numbers for the shipments
How do I
cancel an order?
To cancel an order, you must contact our customer service
executive either by mail or through telephone and they will give you further
are the benefits of registration?
As a registered customer, you become entitled to special
discount schemes and promotional pricing offers. These schemes would become
available to you not only on orders you place at our web store but also to
orders through other channels.
I already have an account with you. Do
I need to register myself again on your web store? No. If you already have an account with us, contact our
Customer Service; they will give you your login name and password. You can
login and then change your password.
I place an order without registering my account?
Before you place an order with us, you must register with us.
We understand how valuable your time is and our registration has been
designed to take up not more than a few minutes of your time. Once you have
registered with us, you need not give your address and credit card details on
future visits to our shop. This will save you the trouble of entering this
information on every purchase you make from us.
can I place an order without using my credit card?
There are other payment options available at the Online Shop
using which you can place an order. Select the option most suitable to you in
the "Payment Method" area while creating an order. For example if
you wish to pay by Check, select this option to create the order. You may
send your check to our address by quoting your order number. If you need any
further assistance, please contact our Customer Service Department.
should I do if I forget my password?
If you are a registered user and have forgotten your password,
go to the Login page and simply type in your Login Name or your default
E-mail address under "I am a registered user but forgot my
password" and click on submit. We will send your password to your
default E-mail address.